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  1. What does AOG mean in aviation?
    AOG means Aircraft on Ground, an emergency where an aircraft cannot fly until a critical part is delivered.

  2. How fast can an AOG shipment be delivered?
    AOG shipments can often be delivered within hours using dedicated road vehicles or the next available flight.

  3. What is an AOG desk?
    An AOG desk is a 24/7 control centre that arranges urgent collection, transport, and delivery of aircraft parts.

  4. What counts as an AOG emergency?
    An AOG emergency is when an aircraft is grounded due to a fault and needs a part immediately to return to service.

  5. Which industries need AOG support?
    AOG support is used by airlines, MROs, leasing companies, and aerospace manufacturers.

  6. What documents are required for an AOG shipment?
    AOG shipments normally need a commercial invoice, packing list, and any export/import clearances.

  7. How do AOG logistics reduce aircraft downtime?
    AOG logistics reduce downtime by providing fast, direct transport that gets the required part to the aircraft as quickly as possible.

  8. What is an onboard courier (OBC)?
    An OBC is a trained courier who hand-carries urgent parts on commercial flights for maximum speed and security.

  9. What is the difference between AOG and time-critical freight?
    AOG is aviation-specific; time-critical freight covers any urgent shipment that must move immediately.

  10. What is the cost of an AOG shipment?
    AOG costs vary by distance and urgency but are higher due to dedicated transport and priority handling.

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AOG & Time-Critical Logistics FAQs

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  1. What does a freight forwarder do?
    A freight forwarder manages the planning, transport, and customs process for international shipments.

  2. How does international shipping work?
    International shipping involves collection, export clearance, transport, import clearance, and final delivery.

  3. What’s the difference between a freight forwarder and a courier?
    Couriers deliver small parcels; freight forwarders handle larger cargo, customs, and global logistics.

  4. Which transport modes can freight forwarders arrange?
    They arrange air, road, sea, rail, and multimodal transport.

  5. How long does international shipping take?
    Transit times vary from same-day air to several weeks by sea.

  6. What documents are needed for international shipping?
    You normally need a commercial invoice, packing list, and transport document.

  7. What is customs clearance?
    Customs clearance is the process of declaring, inspecting, and approving goods to enter or exit a country.

  8. Who pays duties and taxes?
    Duties and taxes are paid by the importer, unless the chosen Incoterm states otherwise.

  9. What is an airwaybill?
    An airwaybill (AWB) is the contract of carriage for air freight.

  10. What is a bill of lading?
    A bill of lading is a legal document and receipt for sea freight shipments.

  11. What does Incoterms mean?
    Incoterms are international rules that define buyer and seller responsibilities in shipping.

  12. What are the most common Incoterms?
    Common Incoterms include EXW, FCA, CPT, DAP, DDP, and FOB (for sea freight).

  13. What are the benefits of using a freight forwarder?
    Freight forwarders offer expert planning, problem-solving, and global transport solutions.

  14. What insurance is needed for shipping goods?
    Cargo insurance covers loss, damage, or delay during transport.

  15. What affects freight costs?
    Costs depend on weight, size, distance, mode, and urgency.

General Freight Forwarding FAQs

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  1. What is air freight?
    Air freight is the transport of goods by aircraft, usually the fastest international option.

  2. How fast is air freight?
    Air freight can deliver goods same day to a few days, depending on route and schedule.

  3. Is air freight trackable?
    Yes, air freight is tracked using AWB numbers updated at each movement stage.

  4. What is chargeable weight?
    Chargeable weight is the greater of actual weight or volumetric weight used to calculate cost.

  5. What cargo cannot be shipped by air?
    Prohibited items include explosives, certain chemicals, and cargo with unsafe packaging.

Air Freight FAQs

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  1. What is express road freight?
    Express road freight uses dedicated vehicles for rapid door-to-door delivery.

  2. How long does road freight take in Europe?
    European road freight typically takes 1–4 days, depending on distance.

  3. What vehicles are used for road freight?
    Common vehicles include small vans, Lutons, 7.5t trucks, and articulated lorries.

  4. What is a dedicated van delivery?
    A dedicated van delivery transports just your cargo, with no stops or sharing.

Road Freight FAQs

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  1. What is AEO certification?
    AEO certification recognises businesses as trusted, secure, and compliant in international trade.

  2. Do freight forwarders need AEO?
    Freight forwarders benefit from AEO because it offers fewer checks and faster customs clearance.

  3. What is a commercial invoice?
    A commercial invoice lists the value, description, and HS codes of the goods.

  4. What is a packing list?
    A packing list details the quantities, weights, and packaging of each item.

  5. What customs documents are required post-Brexit?
    Post-Brexit shipments need export declarations, import declarations, and commodity codes.

  6. What causes customs delays?
    Delays are usually caused by incorrect documents, missing data, or unpaid taxes.

Customs & Compliance FAQs

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Supply Chain/Operations FAQs

  1. What is supply chain visibility?
    Supply chain visibility means being able to track cargo at every stage of its journey.

  2. What is last-mile delivery?
    Last-mile delivery is the final transport leg from the hub to the customer.

  3. What is a logistics control tower?
    A control tower is a team that monitors, manages, and solves issues across shipments in real time.

  4. How do freight forwarders track shipments?
    They track shipments through carrier systems, GPS updates, and milestone scans.

  5. What is the difference between B2B and B2C shipping?
    B2B shipping moves goods between businesses; B2C ships directly to consumers.

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Industry-Specific FAQs

  1. What is aerospace logistics?
    Aerospace logistics manages the movement of aircraft parts, engines, and tools worldwide.

  2. What is automotive time-critical logistics?
    Automotive time-critical logistics prevents production stoppages by delivering urgent vehicle parts.

  3. How do dangerous goods shipments work?
    Dangerous goods must be classified, packaged, labelled, and documented under strict regulations.

  4. What is temperature-controlled shipping?
    Temperature-controlled shipping maintains goods at a constant temperature throughout transit.

  5. How do freight forwarders ensure cargo security?
    Cargo security is maintained through sealed packaging, secure handling, and vetted transport partners.

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